Job Description

Job Title

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Grant Funded

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Job Summary

Primary Duties and Responsibilities

• Serves as a resource to students, faculty, staff, and the community to enhance learning and engagement while supporting multiple functions and spaces within the Learning Commons
• Provides guidance to students, faculty, staff, and the community on the relevant resources to meet needs
• Oversees the front desk and assists in the daily operations and administrative responsibilities of the Learning Commons, including appointment scheduling, calendar management, and electronic or phone communication
• Monitors the Learning Commons to ensure user behavior policies are followed
• Inventories, orders, and checks in materials and supplies and ensures that good safety, housekeeping, and security practices are always followed

• Serves as a resource for identifying sources of requested information for learning, research, and engagement
• Makes resources and other tools available to students, faculty, and staff, including library materials, multimedia equipment, laptops, and other technology, and assists patrons with questions regarding technology, computer hardware, and software
• Answers questions and assists with troubleshooting and resolving technical issues related to printers, copiers, and scanners
• Assists patrons in person, via telephone, and electronic means by answering their questions or referring them to the appropriate person, department, or service desk
• Locates materials including databases and electronic resources for students and faculty
• Assists with updating and maintaining maker space hardware, software, 3D printers, and other technology including microscopes, iPads, AV equipment, tracking software, calculators, graphic design/video editing software, and other related tools
• Provides check-in and check-out services as well as properly shelving library materials
• Assists with maintaining the Library website through content review, creation, and maintenance as assigned

• Provides tutoring assistance to students to enhance learning and increase academic success, in collaboration with faculty and appropriate supervisor, and adheres to tutoring best practices in face-to-face, synchronous online, and asynchronous online modalities
• Provides students with appropriate handouts and educational materials as needed
• Provides academic coaching and mentoring to current students in need of additional academic support and study strategies
• Prepares and puts in place equipment scheduled for use during laboratory teaching sessions
• Teaches basic certification, safety, and training courses covering all lab equipment
• Prepares and delivers workshops, which may include content creation and updating workshop materials
• Partners with faculty for special events in support of classes
• Assists supervisor in the delivery of academic boot camps

• Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
• Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
• Supports the values of the College: diversity, teaching excellence, student success, innovation, and creativity and service to the College
• Supports the mission, values, goals, and principles of the College

Required Minimum Qualifications

• Learning Commons Associate I : High school diploma or equivalent

• Learning Commons Associate II: Associate’s degree and two (2) years’ working experience related to the General and Working Area Specific Essential Performance Requirements; or an equivalent combination of education and experience

• Learning Commons Associate Senior: Bachelor’s degree and two (2) years’ working experience related to the General and Working Area Specific Essential Performance Requirements; or an equivalent combination of education and experience

Preferred Qualifications

Knowledge, Skills and Abilities

• Knowledge of principles and processes for providing customer and personal services
• Skilled in customer service including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Skilled in active listening including giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Ability to apply critical thinking, specifically using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Ability to apply learning strategies by selecting and using training and instructional methods, as well as procedures appropriate for the situation when learning or teaching new things
• Ability to work using a service orientation by actively looking for ways to help people
• Ability to talk to others to convey information effectively

Accommodations

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